FAQ

One size, fits most. Every cap is a 5-panel snapback with an adjustable closure, so you dial in the fit yourself — there's no size to pick at checkout.

Spot clean only — do not wash. A damp cloth and a little patience keeps the embroidery crisp and the brim sharp. Never run a Dealers cap through the machine.

We process and ship every order within 1–5 business days unless the product page says otherwise. Once it's out the door, you'll get a confirmation email with tracking. Delivery time after that comes down to your location and the carrier.

The second your order ships, we email a confirmation with a tracking number. Can't find it? Check your spam/promotions folder, or email admin@thehatdealers.com with your order number and we'll resend it.

All sales are final. Every cap is a limited drop — made to be worn, not restocked — so we don't do returns, exchanges, or cancellations. Lock in your selection before you check out.

If we got something wrong on our end, we'll make it right. Email admin@thehatdealers.com within 7 days of delivery with your order number and a photo of the issue, and we'll review it case by case.

All sales are final, so orders generally can't be changed or cancelled once they're in. Spot a mistake in your shipping address? Email admin@thehatdealers.com as fast as you can — if it hasn't shipped yet, we'll do our best.

Once a package is handed to the carrier, title and risk pass to you, so we can't refund orders delayed, lost, or damaged in transit. Make sure your shipping address is 100% correct at checkout. If something goes sideways, reach out and we'll help you work it out with the carrier where we can.

We ship from Los Angeles. Destinations and rates are calculated at checkout — if you can complete checkout to your address, we can ship there. Any customs duties or import taxes are on the customer.

Almost never. Our caps are made to be worn, not restocked — once a drop sells out, it's gone for good. The only way to stay ahead of it is to get on the list for the next one.

Drop your number on our GET ALERTS page and we'll text you before the next drop goes live — new releases and restocks before they hit the public.

We're stocked in shops across the country. Find a store near you on our STORES page — or DM @thehatdealers to shop the flagship.

Checkout is powered securely by Shopify. We take all major credit and debit cards, plus Shop Pay, Apple Pay, Google Pay, and the other wallets shown at checkout.

Email admin@thehatdealers.com, hit our CONTACT US page, or slide into the DMs @thehatdealers. We usually get back within 1–2 business days.