FAQ

One size, fits most. Every cap is a 5-panel snapback with an adjustable closure, so you dial in the fit yourself — there's no size to pick at checkout.

Spot clean only — do not wash. A damp cloth and a little patience keeps the embroidery crisp and the brim sharp. Never run a Dealers cap through the machine.

We process and ship every order within 1–5 business days unless the product page says otherwise. Once it's out the door, you'll get a confirmation email with tracking. Delivery time after that comes down to your location and the carrier.

The second your order ships, we email a confirmation with a tracking number. Can't find it? Check your spam/promotions folder, or email admin@thehatdealers.com with your order number and we'll resend it.

All sales are final. Every cap is a limited drop — made to be worn, not restocked — so we don't do returns, exchanges, or cancellations. Lock in your selection before you check out. (Your Dealer Membership is separate — you can cancel that any time. See the membership section below.)

If we got something wrong on our end, we'll make it right. Email admin@thehatdealers.com within 7 days of delivery with your order number and a photo of the issue, and we'll review it case by case.

All sales are final, so orders generally can't be changed or cancelled once they're in. Spot a mistake in your shipping address? Email admin@thehatdealers.com as fast as you can — if it hasn't shipped yet, we'll do our best.

Once a package is handed to the carrier, title and risk pass to you, so we can't refund orders delayed, lost, or damaged in transit. Make sure your shipping address is 100% correct at checkout. If something goes sideways, reach out and we'll help you work it out with the carrier where we can.

We ship from Los Angeles. Destinations and rates are calculated at checkout — if you can complete checkout to your address, we can ship there. Any customs duties or import taxes are on the customer.

Almost never. Our caps are made to be worn, not restocked — once a drop sells out, it's gone for good. The only way to stay ahead of it is to get on the list for the next one.

Two ways. Free: drop your number on our GET ALERTS page and we'll text you when a drop goes live. Guaranteed: Dealer Membership gets you into every drop 24 hours before the public, plus free Priority shipping upgrades, for $10 a month.

We're stocked in shops across the country. Find a store near you on our STORES page — or DM @thehatdealers to shop the flagship.

Checkout is powered securely by Shopify. We take all major credit and debit cards, plus Shop Pay, Apple Pay, Google Pay, and the other wallets shown at checkout.

Email admin@thehatdealers.com, hit our CONTACT US page, or slide into the DMs @thehatdealers. We usually get back within 1–2 business days.

A $10/month access pass. You get every drop 24 hours before the public, a free Priority shipping upgrade on every U.S. order, access to members-only hats that never hit the public site, and invites to our real-world events. Full details here.

No. It's access, not a subscription box — nothing ships as part of the membership itself. You buy the hats you want, when you want, with a head start and a free shipping upgrade.

$10 USD when you sign up, then $10 automatically on the same day each month until you cancel. Your card is charged on file. Tax may apply.

Any time, no fee. Log in to your account and cancel the subscription there, or email admin@thehatdealers.com from your account email. You keep your benefits through the end of the month you've already paid for and won't be charged again. Cancel at least 24 hours before your renewal date to avoid the next charge.

Membership fees are non-refundable, including partial months and months you didn't use. Cancelling stops future charges rather than refunding past ones. Duplicate or erroneous charges are a different story — email us and we'll fix them.

Standard U.S. shipping is free for everyone, member or not. What the membership adds is Priority shipping, free — normally $15 a shipment — on every U.S. order, with no minimum. It's applied for you at checkout when you're signed in to the account holding the membership, so sign in before you check out. International orders ship at calculated rates and duties or import taxes remain the customer's responsibility.

No. It gives you a 24-hour exclusive window to buy before anyone else. Stock on limited drops is finite and members buy first-come inside that window.

If we ever raise the price or materially cut a benefit, we'll email you at least 30 days before it takes effect so you can cancel first.

No — it's tied to your account. Member benefits, early-access links and members-only products can't be resold, shared or transferred. Memberships used for resale or bot activity get cancelled without refund.

We'll retry it. If it keeps failing, your membership and benefits get suspended or cancelled. Keep your payment method current in your account to avoid losing your early access.