Refund policy

RETURN & REFUND POLICY

All sales of physical products are final. We do not accept returns, exchanges, or order cancellations on hats or other goods.

If you receive a defective or incorrect item, please contact us at admin@thehatdealers.com within 7 days of delivery, and we will review the issue on a case-by-case basis.

We do not provide refunds for items delayed, lost, or damaged in transit once handed to the shipping carrier. Please ensure your shipping details are accurate when placing an order.

Dealer Membership

The Dealer Membership is a subscription and is treated differently from product orders.

You can cancel your membership at any time, with no fee. Cancel from your account, or email admin@thehatdealers.com from the address on your account. Cancellation takes effect at the end of the billing period you have already paid for — you keep your benefits until then and you are not charged again. Cancel at least 24 hours before your renewal date to avoid the next charge.

Membership fees already charged are non-refundable, including partial months and months in which you did not use your benefits. Cancelling stops future charges rather than refunding past ones. This does not limit any right you have under applicable law, and it does not apply to duplicate or erroneous charges — contact us and we will correct those.

Hats purchased using member benefits, such as free priority shipping or early access, are subject to the all-sales-final rules above in the same way as any other order.

Full terms: see our Cancellation & Subscription Policy.