Cancellation / Subscription policy

 

CANCELLATION & SUBSCRIPTION POLICY

Last updated: July 30, 2026

This policy covers the Dealer Membership, the only subscription we offer. It sits alongside our Terms of Service. Where the two disagree on the subject of subscriptions, this policy controls.

1. What the membership is

The Dealer Membership is a paid access program, not a product subscription. No physical goods are shipped to you as part of the membership itself. Nothing arrives monthly.

An active membership entitles you to:

• Early access. Entry to each drop 24 hours before it opens to the public.
• Free priority shipping. The Priority shipping rate is applied at no charge on your U.S. orders, with no minimum. International orders ship at standard calculated rates, and any duties or import taxes remain the customer's responsibility.
• Members-only releases. The ability to purchase products we make available to members only.
• Event invitations. Invitations to pop-ups, launches and other events. Events are offered at our discretion, are capacity-limited, and are not guaranteed in any given month.
• Advance previews of upcoming releases.

Early access and members-only releases give you the opportunity to buy. They do not reserve, hold or guarantee any specific item. Inventory on a limited drop is finite and is sold first-come within the member window.

2. Billing and automatic renewal

Your membership renews automatically until you cancel.

• The price is $10.00 USD per month, plus any applicable tax.
• Your first charge is taken at signup. Your membership then renews and charges automatically every month on the same day, to the payment method you provided.
• By subscribing, you authorize The Hat Dealers to charge that payment method on a recurring basis until you cancel.
• If a payment fails we may retry it. If it continues to fail, your membership and all member benefits may be suspended or cancelled.
• You are responsible for keeping your payment method current. You can update it from your account.

3. How to cancel

You may cancel at any time, for any reason, with no cancellation fee.

• Online: log in to your account, open your subscription, and choose Cancel. Your order confirmation emails also link to your subscription.
• By email: write to admin@thehatdealers.com from the email address on your account and ask to cancel.

Cancellation takes effect at the end of the billing period you have already paid for. You keep your member benefits until that date and you are not charged again. To avoid the next charge, cancel at least 24 hours before your renewal date.

4. Refunds

Membership fees are non-refundable, including for partial months and for months in which you did not use your benefits. Cancelling stops future charges; it does not refund charges already made. This does not limit any right you have under applicable law, and it does not apply to duplicate or erroneous charges — contact us and we will correct those.

Hats purchased using member benefits follow our standard Refund Policy in the same way as any other order.

5. Price and benefit changes

We may change the membership price or the benefits included. If we raise the price or materially reduce the benefits, we will give you at least 30 days' notice by email to the address on your account before the change takes effect, so that you can cancel first. Continuing your membership past the effective date means you accept the change.

6. One membership, one person

Membership is personal to the account holder. Member benefits, early-access links and members-only products may not be resold, shared or transferred. We may suspend or cancel a membership without refund where we reasonably believe it is being used for resale, bot activity, or to circumvent purchase limits.

7. Ending or suspending the program

We may discontinue the Dealer Membership. If we do, we will stop billing you and give you notice, and you will keep your benefits through the end of the period you have already paid for.

8. Contact

Questions about your membership: admin@thehatdealers.com
The Hat Dealers, 5123 Hollywood Boulevard, Los Angeles, CA 90027, United States