One size fits most. Every hat has an adjustable back, a snap or a strap, so there is no size to pick at checkout. Apparel sizes are on each product page.

Spot clean only; do not wash. A damp cloth keeps the embroidery crisp and the brim sharp.

Some styles restock. Limited runs are made once, and when one sells out it is gone. Join the newsletter at the bottom of any page to hear about restocks and new hats first.

We process and ship every order within 1–5 business days unless the product page says otherwise. When it ships, you get a confirmation email with tracking. Delivery time after that depends on your location and the carrier.

Your shipping confirmation email has the tracking number. Can't find it? Check your spam or promotions folder, or email admin@thehatdealers.com with your order number and we'll resend it.

Yes, on U.S. orders, at 5123 Hollywood Boulevard, Los Angeles, CA 90027. Choose Pickup at checkout. Pickup is by appointment, Monday to Friday, 10 AM to 6 PM Pacific: after you order, DM @thehatdealers on Instagram to book your time. Pickup orders are usually ready within 24 hours and carry no shipping charge.

We ship from Los Angeles. Destinations and rates are calculated at checkout: if you can complete checkout to your address, we can ship there. Customs duties and import taxes are paid by the customer.

Once a package is handed to the carrier, title and risk pass to you, so we can't refund orders delayed, lost or damaged in transit. Please make sure your shipping address is correct at checkout. If something goes wrong, contact us and we'll help you work it out with the carrier where we can.

All sales are final: no returns, exchanges or cancellations. Please check your selection before you check out. See the refund policy for the full terms.

Email admin@thehatdealers.com within 7 days of delivery with your order number and a photo of the issue, and we'll review it case by case.

Orders generally can't be changed or cancelled once placed. If your shipping address is wrong, email admin@thehatdealers.com right away: if the order hasn't shipped, we'll do our best.

Checkout runs securely on Shopify. We take all major credit and debit cards, plus Shop Pay, Apple Pay, Google Pay and the other wallets shown at checkout.

Email admin@thehatdealers.com, use the contact page, or DM @thehatdealers. We usually reply within 1–2 business days.